Delivery & Returns
UK ORDERS
Our standard delivery within the UK uses Royal Mail Tracked 48 service, and delivery takes 2-3 days from dispatch, dependent on delivery location.
Whenever possible we will dispatch orders received by 2pm on the day of receipt. All orders are dispatched within 2 working days unless otherwise advised.
EXPRESS DELIVERY
We are able to offer express delivery using Royal Mail Tracked 24, which aims to deliver within 24 hours, after dispatch.
INTERNATIONAL DELIVERY
We ship overseas orders using Royal Mail, who then pass it over to your local postal service. This takes up to 7-10 business days depending on where you live.
Estimated International Shipping Times
Western Europe: within 3 working days
Eastern Europe: within 5 working days
United States: Within 7 working days (3 days with express shipping)
Australia: Within 7-10 working days (3 days with express shipping)
Rest of The World: Within 7-10 working days.
Customs and Import Charges
Depending on the country you're having your items shipped to, there may be customs charges to pay.
Please bear this in mind and check with your local authority to estimate potential charges based on the value of your order.
We unfortunately cannot be held liable for any custom charges incurred as a result of importing goods.
Returns
You’re welcome to return items for a full refund provided that:
- they are sent back within 14 days of receiving your order
- they remain unopened, in their original packaging, and in a resaleable condition
To start a return, please email hello@willowandrowe.com with your order number and a brief note explaining the issue. If your item has arrived damaged, please include clear photographs. We recommend returning products using a tracked or signed-for service.
For hygiene reasons, we’re unable to accept returns on earrings or any cosmetic items that have been opened or used.
Please be aware that customers are responsible for any reduced value of returned items that results from handling beyond what’s necessary to inspect the product. This also applies to any damage incurred during the return transit.